The allegations made in these complaints are unproven, are not necessarily member of all consumers’ experiences with Advantage, and get include outdated information (about rates, bonus offers, etc.).
Inside XX/XX/XXXX, We received an alert away from my personal borrowing keeping track of service one to my student loan harmony had improved
“We have a payment plan actually have a full time income determined percentage which had been set-up by way of KHESLC, it withdraw XXXX regarding my family savings thirty day period and put it within the account count XXXX and therefore continues on what you few days and it has just like the XXXX out-of XXXX so it letter I just gotten XX/XX/XXXX and so i shouldn’t be when you look at the standard XXXX XXXX”
“I have a consolidated student load balance that was refinanced in early XXXX with Kentucky Higher Education Student Loan Corporation. In XX/XX/XXXX and again in XX/XX/XXXX I made extra one time payments through the KHESLC online payment system with the intent of accelerating the payback of the loan balance. I logged into the KHESLC web portal to determine what caused my balance to increase, and was surprised to learn that now EFT payment had been made in XX/XX/XXXX, XX/XX/XXXX, or XX/XX/XXXX. I contacted KHESLC on XX/XX/XXXX. I was informed by XXXX that when you make a one time payment online, EFT is temporarily suspended and your due date is pushed out equivalent to the number of monthly payments the one time payment would have covered automatically. The only way to prevent that and continue with the scheduled EFT payments and make a one time payment is to either email or call into a servicing specialist first. I was informed I accepted this practice by signing up for EFT payments 14 months ago, and was also denied my request to have the payment I made back in XX/XX/XXXX and XX/XX/XXXX retroactively applied to the monthly statement balances and accrued interest credited. I also requested and was denied an escalation to a manager or supervisor to review. At no time during the online payment process was I made aware the one time payment would pause my monthly scheduled EFT payments, or given the option to choose whether or not I wished to pause or continue those payments. If desired, it would have been very easy for KHESLC to make me aware with a pop up or acknowledgement at the time of payment so I could take appropriate action to ensure my regularly scheduled EFT payments continued. I believe this to be a predatory lending tactic whereby KHESLC is able to increase accrued interest on the loan without the knowledge or intent of the borrower, in an effort to increase their profit. As a result I lost over <$>of what should have been a payment on loan principle to interest. If not outright illegal, this practice is clearly unethical.”
Note that a loan provider having a big clientele could be so you’re able to likewise have a higher quantity of grievances in comparison with shorter lenders
“I began finding calls out of Kentucky advanced schooling immediately following my father passed away for the XX/XX/XXXX. We avoided this new calls in the beginning then again decided I wanted to clean right up my borrowing from the bank thus i answered the phone. We thought due to my feeling immediately following dad enacted, this is the borrowed funds I’d a long time ago. I even-set right up payment arrangements on college or university thus i you may pay off hello. Really as i was bringing better toward my credit report seeking to locate anything fixed We seen other deceptive craft to my credit file. Such as for example which have a couple of almost every title loans Alcoa other public shelter wide variety connected with my personal account. In addition to other profile that were maybe not mine and have as the started eliminated when i study my credit file I observed the school which i originally got the loan are on the website while the membership closed. So as I am considering which Kentucky degree it shows I’ve also made payments that i had not earlier. It shows I had the borrowed funds for the XXXX and that i did maybe not rating that loan out of one to college from inside the XXXX. We debated they to my credit file and since I had closed a binding agreement they asserted that it was genuine. In addition attained off to the institution of course they eventually called me personally right back, I’d a lengthy dialogue that have hi women in the my personal membership I asked this lady to deliver me the first files of the loan in which I got very first been the mortgage towards providers. We continue to have perhaps not obtained you to definitely documentation through current email address. She as well as went on and on on the all the procedure We would need to undergo, which in turn, I shared with her which had been maybe not my personal loan. I am not saying gonna pay financing that isn’t mine I’m taking action. I entitled and you will talked with a woman into the borrowing bureau whom added us to get in touch with you guys. Please help me to with this number because it’s planning avoid me personally out of taking my stimuli otherwise anything else which can are from the government eg my personal income tax come back, ect. I do not owe which financing, and i also normally mount a duplicate of dos regarding my personal credit account. Then you can see that I didn’t make this mortgage and also select other deceptive passion that was into the my account. Thanks for your some time I’m hoping to help you hear straight back in the near future.”